We endeavour to give the best service possible at all times; however we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible and we offer an in-house procedure to deal with your concerns.
If you have a complaint or concern about the service you have received from the doctors or any of the staff working at this Practice, please let us know. We operate a Practice Complaint Procedure as part of the NHS system for dealing with complaints. Our complaints system meets national criteria.
Please direct any complaints, compliments or comments to Wendy Sharp, Complaints Administrator, or Nadia Ahmad, Business Manager.
Zero Tolerance Policy
The NHS operate a Zero Tolerance Policy with regard to violence and abuse. Patients risk removal from the Practice if they behave in a threatening or violent manner. The practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and visitors. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person's safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient's medical records the fact of the removal and the circumstances leading to it.
>From the 25th of May 2018, there is a big change happening to privacy laws in the UK.
Find out more:
· The Elms Surgery GDPR Patient leaflet<http://www.attenboroughsurgery.co.uk/wp-content/uploads/2018/05/Attenborough-Surgery-GDPR-Patient-leaflet.pdf>
· The Elms Surgery Privacy Notice<http://www.attenboroughsurgery.co.uk/wp-content/uploads/2018/05/PRIVACY-NOTICE-2018.pdf>